FAQs
Q. How long does it take to process a return?
A. This typically takes about 2-3 Days from when we receive the item back with us.
Q. What happens if I receive a box/products that are damaged or broken?
A. Please email us at info@stor.supply and we will get back to you between 1-3 days.
Shipping
Q. Where do you ship to?
A. Our subscription service ships to UK, Ireland, Europe and the USA and worldwide (higher shipping rates apply).
Q. When does my order ship?
A. For normal product and box purchasing we ship between 1-3 days once order has been received.
For our subscription service we ship on the same day every month that you originally subscribed after the release date has passed. You can also adjust your shipping date to whatever you want in the MANAGE YOUR ACCOUNT section of the website.
Q. How much does shipping cost?
A. We offer free shipping throughout Ireland. For United Kingdom & European deliveries our shipping charge is location specific and starts at €5. For USA & Worldwide higher rates apply.
Q. Which service do you use to ship your products?
A. Our shipping partner is AN POST. You can track your order with your unique tracking number at www.anpost.ie
Q. How long does delivery take?
A. For UK and Ireland delivery allow 3-5 days. For European delivery it can take from 8-13 days to most destinations and sometimes even more for more remote locations.
Returns
Q. What’s your return policy?
A. We accept returns for all boxes and products within 30 days of an order being shipped. Please Note we only accept returns for the entire box and the box, packaging and all products must be returned in perfect condition. We cannot accept returns for products that have been opened, removed from their packaging or tried on, due to the type of products being sold. The amount of the refund will be for the value paid for the product returned. Unfortunately we are unable to issue a credit or refund on shipping charges. If you want to return something please e-mail us at info@stor.supply for more information. For more information on our returns policy please visit here.